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Software Installation

On this page you will find general instructions for installing software products. Select the category and follow the installation steps.

Operating systems

We always recommend that you install the operating system from scratch. Please do not upgrade . Unfortunately, too many cases are reported where upgrades do not work properly.

You can not install the downloaded ISO file by double-clicking it. Operating systems and servers must be installed differently. To do this, you must first create a bootable medium and then "boot" it:

  1. Create the medium. You have two options (DVD or USB) :

    1. You create a bootable DVD by inserting a blank DVD into your drive. Then right-click on the previously loaded ISO file . Now select the option “Burn disk image”. Then select the desired drive with the DVD and confirm the selection with "Burn". This process can take several minutes.

    2. You create a bootable USB stick using a tool, for example “Rufus”. You can find this directly on Google. Please download this utility and run it. No installation is necessary. Now select your USB stick that you have connected to the PC and the ISO file that you have downloaded. Now start the creation.

  2. Now back up all important data (e.g. on external hard drives), as the new operating system will be completely reinstalled.
  3. Insert the medium and plug it into the USB port of the PC.
  4. Restart your PC and hold / press the F12 key during startup . The boot menu will open. There you select the desired boot medium with the arrow keys and confirm with Enter.

installation

  1. If this option appears, select “Install without a product key”. You can conveniently enter the license key at the end of the installation. Sometimes there are problems if the license key is entered too early. Before entering, first download all post-installation updates.

  2. After the installation is complete, you will be asked to activate Windows. Please use the license key you have purchased from us for this.

  3. Complete activation via the Internet. If the activation fails, please delete the license key under system properties. Enter the license key again and then repeat the online activation. Sometimes it only works on the second attempt.
Office packages

To install one of the following programs:

✔ Microsoft Office 2010 Standard
✔ Microsoft Office 2010 Professional Plus
✔ Microsoft Office 2013 Standard
✔ Microsoft Office 2013 Professional Plus
✔ Microsoft Office 2016 Standard
✔ Microsoft Office 2016 Professional Plus
✔ Microsoft Office 2019 Standard
✔ Microsoft Office 2019 Professional Plus

Important note before activation or installation:

1. If you run into problems during installation, you will find the most frequently asked questions and answers in our Help Center (see above)

2. If you have already installed the program and only want to activate it, problems may arise due to different versions. We therefore generally recommend a complete new installation . This is the only way we can guarantee that activation can be carried out without any problems. You can find the download links in your customer menu.

Before you start the installation, you must delete all Office installations on your PC (Office 365, OneNote, trial versions, ...). Otherwise there will be problems activating your Office installation later. After the uninstallation, old system files are often still hidden on your PC. We recommend using the tool recommended by Microsoft. Click on the link and go to "Option 2": https://tinyurl.com/microsoft-tool

  1. You will receive external recommended sites and links by email from which you can download the software. Please make sure you click the correct language and version you want.
    Important: Regardless of the architecture of your operating system, Microsoft always recommends the 32-bit version, as problems often arise with the 64-bit version. We also recommend the 32-bit version. Microsoft's opinion : https://tinyurl.com/yb75axpp

  2. Unzip the downloaded zipped folder. For this you can use Winrar, WinZip, Zip7 or many other suitable programs to unzip. With Winrar files, it is not uncommon for you to receive an error message such as "unexpected end of archive" or "checksum error" while unpacking. In these cases, select the option "Repair archive" under "Extras" in Winrar. In most cases, it can then be used to unzip the repaired archive without any problems. If you still have problems, we recommend that you use other software for unpacking or enter the error into Google. In 99 percent of the cases, you will find a solution there directly.

  3. When the folder is unzipped, now open the folder. You will find a variety of files in this folder.
    Important: With Office 2019 you have to execute the "Click to Run" file, not the Setup.exe .
    Otherwise, run Setup.exe directly (double-click).

  4. After installation, open Word (under Windows 10 by pressing the magnifying glass in the lower left corner and entering "Word", then double-clicking on "Word App"). Now ignore any prompts to activate. Create a blank document and then press "File> Account" (in Office 2010 you will find the point under "File> Help"). There should now be “Activation required”. Please click on " Change product key" and enter the 25-digit product key, including the minus sign. Sometimes you have to confirm that changes can be made. For this purpose, a small symbol appears in the task bar at the bottom. Activation usually takes place online. If the online activation does not work, it can be due to different factors and is not uncommon! In that case, you will be presented with the option to activate by phone, which works fine. Activation by telephone usually takes 5-8 minutes.
Visual studio

To install one of the following programs:

Visual Studio 2015 Professional
Visual Studio 2017 Professional
Visual Studio 2019 Professional

Important note before activation or installation:

1. If you run into problems during installation, you will find the most frequently asked questions and answers in our Help Center (see above)

2. If you have already installed the program and only want to activate it, problems may arise due to different versions. We therefore generally recommend a complete new installation . This is the only way we can guarantee that activation can be carried out without any problems. You can find the download links in your customer menu.

Step 1:

  • Run the application program " Visual Studio " as administrator.

Step 2:

  • Select your desired applications, then click Install.

Step 3:  

  • Wait for the installation to complete.

Step 4:

  • Reboot your system.

Step 5:

  • After the installation, open it under Start> Visual Studio

Step 6:

  • Click on “Not now, maybe later”.

Step 7:  

  • Then click on “Continue without code”.

Step 8:

  • Now click on "File" (top left).

Step 9:

  • Then click on “Account Settings”.

Step 10:

  • Now click on "Unlock with a product key".

Step 11:

  • Enter your product key in the empty field and then click on "Apply" .

Step 12:

  • Your product has been activated successfully.
Office single products

To install one of the following programs:

✔ Microsoft Word
✔ Microsoft Excel
✔ Microsoft Outlook
✔ Microsoft PowerPoint
✔ Microsoft Publisher
✔ Microsoft Access
✔ Microsoft Visio Standard
✔ Microsoft Visio Professional
✔ Microsoft Project Standard
✔ Microsoft Project Professional

Important note before activation or installation:

1. If you run into problems during installation, you will find the most frequently asked questions and answers in our Help Center (see above)

2. If you have already installed the program and only want to activate it, problems may arise due to different versions. We therefore generally recommend a complete new installation . This is the only way we can guarantee that activation can be carried out without any problems. You can find the download links in your customer menu.

Step 1:

  • Download the software. You can find the download link for this in your customer account. Then run the downloaded application program. This is usually located in the download folder of your PC. Alternatively, you can select the "Run" option when downloading.

Step 2:

  • Click on "Install" . With some versions you always have to press "Next" to start the installation.

Step 3:

  • Please be patient until the software is completely downloaded and installed. With some versions you have to press "Finish" at the end to complete the installation.

Step 4:

  • After the installation, open the software you have installed under "Start" (bottom left on the desktop). If necessary, enter the name in the search. The application will then be displayed.

Step 5:

  • Select "Blank Document" . This is not necessary for older versions (2010).

Step 6:

  • Then click on "File" (top left).

Step 7:

  • Now click on "Account" . In older versions (2010) this point is called "Help" .

Step 8:

  • Now select "Change Product Key" on the right.

Step 9:

  • Enter your product key in the empty field and then press "activate".

Step 10:

  • Close your document and then open it again. You have successfully activated the program.
server

To install one of the following programs:

✔ Windows Server 2008 R2
✔ Windows Server 2012
✔ Windows Server 2012 R2
✔ Windows Server 2016
✔ Windows Server 2019

You can not install the downloaded ISO file by double-clicking it. Operating systems and servers must be installed differently. To do this, you must first create a bootable medium and then "boot" it:

  1. Create the medium. You have two options (DVD or USB) :

    1. You create a bootable DVD by inserting a blank DVD into your drive. Then right-click on the previously loaded ISO file . Now select the option “Burn disk image”. Then select the desired drive with the DVD and confirm the selection with "Burn". This process can take several minutes.

    2. You create a bootable USB stick using a tool, for example “Rufus”. You can find this directly on Google. Please download this utility and run it. No installation is necessary. Now select your USB stick that you have connected to the PC and the ISO file that you have downloaded. Now start the creation.

  2. Now back up all important data (e.g. on external hard drives), as the new operating system will be completely reinstalled.
  3. Insert the medium and plug it into the USB port of the PC.
  4. Restart your PC and hold / press the F12 key during startup . The boot menu will open. There you select the desired boot medium with the arrow keys and confirm with Enter.

installation

Step 1:

  • Enter your language and other settings and click "Next".

Step 2:

  • Now select the server version you want to install and click "Next" .

Step 3:

  • Select Custom : Install Windows Only (For Advanced Users) to install the operating system.

Step 4:

  • Then select the appropriate hard drive on which the operating system is to be installed and click "Next" .

Step 5:

  • Wait until the installation is complete. You may have to assign a new password for the system.
  • After entering the password , click "Finish" .

Step 6:

  • After a successful installation you have to open the command prompt. There are two ways to do this.

    Possibility Number 1:
    Click on "Start" , enter "cmd" and run it as administrator.

    Option 2:
    Press the key combination [Windows] key and [R] . Now enter "cmd" and confirm it with "OK" .

Step 7:

  • Now you need your activation key. In the following, replace the "XXX ..." with the activation key: Enter the following command in the command prompt and press "Enter".

    ,, slmgr / ipk XXXX-XXXXX-XXXXX-XXXXX-XXXXX "

Step 8:

  • Your server has now been activated.

Step 9:

  • You can check the activation again under "Control Panel → System and Security → System"